CustomerTrack is a fully customizable help desk software for help desks, bug tracking, and project management system. It is designed for small to medium websites with less then 10000 requests a day.
The help desk software is a highly flexible, quality bug tracking, project management, and help desk system. The current features include:
User Interface
Customizable Look and Feel (colors, fonts, dates, numbers, screens)
The fields and names in each screen are customizable
Keyboard Shortcuts for quick access
Compact design to maximize viewable data
Simplicity: Designed with a purpose in mind
Workflow and Data Management
Custom fields: add your own fields for your own uses
Behaviors: set up relationships between fields and load choices dynamically
Approvals and Testing can be enforced on a ticket by ticket basis for the help desk.
Workforce Management
Track hours, time estimates, deadlines, and start dates
Control employee access on a feature by feature, screen by screen basis
Contacts and Customers
Maintain a list of organizations or people (i.e. customers) related to your tickets
Maintain contract agreements and reference items for each contacts
Associate contacts with tickets for tracking, sorting, viewing
Accessibility and Monitoring
Email interface for busy employees
Internationalization support
Recieve email notices on a ticket by ticket basis
Send reminders for overdue items
For a demo and informal chat call us on +91 9845165512 or email
Mambo is Free Software released under the GNU/GPL License.
Help Desk Software
